{"id":2099,"date":"2025-07-06T09:07:03","date_gmt":"2025-07-06T09:07:03","guid":{"rendered":"https:\/\/itz.com.bd\/?page_id=2099"},"modified":"2025-07-06T09:14:01","modified_gmt":"2025-07-06T09:14:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/itz.com.bd\/bn\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General & Company Information<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n What does itZ do?<\/span>\n\n \n
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itZ is a modern technology company focused on providing innovative digital solutions. We offer services like software development, web\/mobile app creation, e-commerce solutions, IT consulting, and more. Our goal is to make technology accessible, secure, and easy for businesses and individuals worldwide.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Where is itZ located?<\/span>\n\n \n
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Our headquarters is in Gopalganj, Dhaka, Bangladesh. We serve clients locally and globally.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n Who runs itZ?<\/span>\n\n \n
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itZ was founded and is managed by a team of experienced tech entrepreneurs and professionals. For details on our leadership, see our \u201cAbout Us\u201d page.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How can I contact itZ?<\/span>\n\n \n
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Website contact form
Email: support@itz.com
Phone: +8801601118020
Social media: Facebook, LinkedIn, Twitter<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Products & Services<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n What products and services does itZ offer?<\/span>\n\n \n
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Custom software and app development
Website and e-commerce solutions
Business Automation
Digital marketing
IT consulting
Maintenance and ongoing support<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I get a demo before purchasing?<\/span>\n\n \n
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Yes, you can request a demo via our website or by contacting - sales@itz.com<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n Do you offer custom solutions?<\/span>\n\n \n
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Yes! All our projects are tailored to each client\u2019s specific needs. Reach out for a free consultation.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Account, Registration, & Management<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n How do I create an account?<\/span>\n\n \n
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Click \u201cSign Up\u201d on our website and complete the registration form.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do I update my account info?<\/span>\n\n \n
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Log in, then go to \u201cAccount Settings\u201d in your dashboard.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What if I see unauthorized activity on my account?<\/span>\n\n \n
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Change your password immediately and notify support. We\u2019ll secure your account and help investigate.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n What info do I need to register?<\/span>\n\n \n
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We\u2019ll need your name, email address, phone number, and a password.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Click \u201cForgot Password\u201d on the login page and follow the instructions sent to your email.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Orders, Delivery, & Fulfillment<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Register on our site, select the product\/service, and follow the order process.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Yes! Log into your account and check the \u201cOrders\u201d section for real-time updates.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n How long does delivery take?<\/span>\n\n \n
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Delivery depends on your order type. Digital services\/products are typically delivered in \"Mention\" business days; physical deliveries may vary.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pricing & Payments<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pricing is based on project scope and complexity. Request a custom quote for your project.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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For large projects, installment plans are available. Discuss with our sales team for details.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Yes. We use strong encryption and comply with industry standards for payment security.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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bKash
Nagad
Rocket
UddoktaPay
Bank transfer
Credit\/debit cards (Visa, Mastercard, etc.)
Cryptocurrencies (Binance, etc.)<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Are there any hidden fees?<\/span>\n\n \n
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No hidden fees! All costs are presented clearly before you confirm your order.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Refunds, Cancellations, & Returns<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We offer refunds as per our terms and conditions\u2014generally if the delivered service\/product doesn\u2019t match the agreement, and the request is made within 3 days.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Orders can be canceled before work starts or according to our agreement. Contact support as soon as possible.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n How do I request a refund?<\/span>\n\n \n
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Email: support@itz.com with your order details and the reason for your request.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Security & Privacy<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Is my data safe with itZ?<\/span>\n\n \n
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Absolutely. We use advanced security and encryption technologies. Your data privacy is a top priority.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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See [itz.com\/privacy] for our full privacy statement.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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No, we never share or sell your data without your permission.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Technical Support & Troubleshooting<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n How do I get technical support?<\/span>\n\n \n
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Contact our 24\/7 support via email, live chat, or phone.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Yes. Use the emergency contact in your account dashboard for critical problems.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We respond to most requests within 1 hour. Urgent issues are prioritized.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Business, Partnerships, & Affiliates<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Can I partner with itZ?<\/span>\n\n \n
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We welcome partnership and affiliate opportunities. Email [business@itz.com] to start the conversation.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Yes. Contact our sales team for details.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Legal, Compliance, & Policies<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Are you compliant with international standards?<\/span>\n\n \n
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Yes, we follow industry best practices and applicable regulations like GDPR.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n Where are your terms and conditions?<\/span>\n\n \n
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They\u2019re at [itz.com\/terms]<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Miscellaneous<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n How can I submit feedback?<\/span>\n\n \n
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Use our feedback form or email suggestions to [support@itz.com]<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n I didn\u2019t find my question here. What do I do?<\/span>\n\n \n
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Contact us directly\u2014[support@itz.com] or via the website chat. We\u2019re happy to help!<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n How do I stay updated with news and promotions?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Subscribe to our newsletter or follow us on social media.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions General & Company Information What does itZ do? itZ is a modern technology company focused on providing […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2099","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/itz.com.bd\/bn\/wp-json\/wp\/v2\/pages\/2099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itz.com.bd\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itz.com.bd\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itz.com.bd\/bn\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/itz.com.bd\/bn\/wp-json\/wp\/v2\/comments?post=2099"}],"version-history":[{"count":13,"href":"https:\/\/itz.com.bd\/bn\/wp-json\/wp\/v2\/pages\/2099\/revisions"}],"predecessor-version":[{"id":2128,"href":"https:\/\/itz.com.bd\/bn\/wp-json\/wp\/v2\/pages\/2099\/revisions\/2128"}],"wp:attachment":[{"href":"https:\/\/itz.com.bd\/bn\/wp-json\/wp\/v2\/media?parent=2099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}