Frequently Asked Questions
General & Company Information
itZ is a modern technology company focused on providing innovative digital solutions. We offer services like software development, web/mobile app creation, e-commerce solutions, IT consulting, and more. Our goal is to make technology accessible, secure, and easy for businesses and individuals worldwide.
Our headquarters is in Gopalganj, Dhaka, Bangladesh. We serve clients locally and globally.
itZ was founded and is managed by a team of experienced tech entrepreneurs and professionals. For details on our leadership, see our “About Us” page.
Website contact form
Email: [email protected]
Phone: +8801601118020
Social media: Facebook, LinkedIn, Twitter
Products & Services
Custom software and app development
Website and e-commerce solutions
Business Automation
Digital marketing
IT consulting
Maintenance and ongoing support
Yes, you can request a demo via our website or by contacting - [email protected]
Yes! All our projects are tailored to each client’s specific needs. Reach out for a free consultation.
Account, Registration, & Management
Click “Sign Up” on our website and complete the registration form.
Log in, then go to “Account Settings” in your dashboard.
Change your password immediately and notify support. We’ll secure your account and help investigate.
We’ll need your name, email address, phone number, and a password.
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Orders, Delivery, & Fulfillment
Register on our site, select the product/service, and follow the order process.
Yes! Log into your account and check the “Orders” section for real-time updates.
Delivery depends on your order type. Digital services/products are typically delivered in "Mention" business days; physical deliveries may vary.
Pricing & Payments
Pricing is based on project scope and complexity. Request a custom quote for your project.
For large projects, installment plans are available. Discuss with our sales team for details.
Yes. We use strong encryption and comply with industry standards for payment security.
bKash
Nagad
Rocket
UddoktaPay
Bank transfer
Credit/debit cards (Visa, Mastercard, etc.)
Cryptocurrencies (Binance, etc.)
No hidden fees! All costs are presented clearly before you confirm your order.
Refunds, Cancellations, & Returns
We offer refunds as per our terms and conditions—generally if the delivered service/product doesn’t match the agreement, and the request is made within 3 days.
Orders can be canceled before work starts or according to our agreement. Contact support as soon as possible.
Email: [email protected] with your order details and the reason for your request.
Security & Privacy
Absolutely. We use advanced security and encryption technologies. Your data privacy is a top priority.
See [itz.com/privacy] for our full privacy statement.
No, we never share or sell your data without your permission.
Technical Support & Troubleshooting
Contact our 24/7 support via email, live chat, or phone.
Yes. Use the emergency contact in your account dashboard for critical problems.
We respond to most requests within 1 hour. Urgent issues are prioritized.
Business, Partnerships, & Affiliates
We welcome partnership and affiliate opportunities. Email [[email protected]] to start the conversation.
Yes. Contact our sales team for details.
Legal, Compliance, & Policies
Yes, we follow industry best practices and applicable regulations like GDPR.
They’re at [itz.com/terms]
Miscellaneous
Use our feedback form or email suggestions to [[email protected]]
Contact us directly—[[email protected]] or via the website chat. We’re happy to help!
Subscribe to our newsletter or follow us on social media.